CSR/Tele-Sales Representative (International Campaign)

Prime BPO Islamabad, Pakistan 2020-02-25 10:14:30
  • 354 Views
  • FULL TIME Job Type

Opportunity Description

We are hiring a "Customer Service Representative" to manage customer queries and complaints for our International Campaign. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Key Responsibilities

  • Generate sales leads, outbound calling and direct selling
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 

Key Requirements

  • Must be proficient in English
  • Able to work at night shift
  • Must not be enrolled in any educational curriculum or involved at any full/part-time job.
  • Willing to work for a minimum 12 months and sign a one year contract
  • Excellent selling, communication and negotiation skills.
  • Prioritizing, time management and organizational skills.
  • Should be target oriented, hard-working and punctual.
  • Applicants should preferably have previous Telesales experience in a US campaign.
  • Fresh candidates with good communication skills are also encouraged to apply.

Skills Required

Job Detail:

  • Industry: BPO
    Department: Client Services & Customer Support
  • Career Level: Entry Level
    Experience Level: Audit Supervisor
  • Gender: Any
    Total Positions: 1
  • Minimum Education: Graduation
  • Job Shift: NIGHT
    Opportunity Type: FULL TIME
  • Other Benefits: INCENTIVE BONUS,LEAVES,PROVIDENT FUND
  • Expiration Date: 30-03-2020

Opportunity Location

Islamabad PK

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About Prime BPO

Islamabad, Pakistan

As a business owner, government or senior manager you'll agree that in today’s business surroundings, technology isn't any longer simply a constraint to growth, it's currently beginning to disrupt. By ‘disrupt’ we tend to mean that technology is ever-changing the method our world operates, from the individuals we tend to use to the purchasers we tend to serve, and everything intermediate

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Prime BPO

Established Since 2010 Off Days: SUN
Phone Verified More Opportunities : 1

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