Inbound Call Operator / Customer Service RepresentativePaklogics Lahore, Pakistan 2020-01-16 08:56:22
- 630 Views
- FULL TIME Job Type
We are looking for an Inbound Call Operator / Customer Service Representative to join our Real Estate-Construction Company in USA. We are looking for a deadline-focused individual to be responsible inbound calls operation.
Must be good at English. Neutral or US accent needed.
Must have experience handling inbound calls for construction / home remodel company.
Must have experience with scheduling in CRM.
- Take messages & gather information
- Handling inbound customer calls and ensuring the customer’s requests are handled accurately and in a timely fashion.
- Ensure customer information, notes, and products are updated accurately in the ERP or CRM system.
- Responsible for communicating accounts receivable balances to the customer, along with promotions with the intent to increase share of wallet with the customer.
- Responding to emails and live chat inquiries.
- Making Priority call back list.
- Setting Appointments.
- Respond to Emergency Alarms.
- Be a lifeline to customers.
- Resolve customer's issues or concerns.
- Compile, analyze, maintain, and distribute reports.
- Think critically when planning to assure project success.
- Helpfulness and a customer-first attitude
- The passion to take ownership and stick with an issue until it is resolved
- The ability to communicate persuasively
- Sharp thinking and an eye for detail
- Drive and enthusiasm for meeting targets and deadlines
- Proven ability to thrive in a fast-moving environment
- Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
- We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers’ expectations
- You’ll be on hand to communicate with our customers through various channels of communication, making every interaction a positive one
- Play your part in improving our customer experience! Our management team are always open to hearing new ideas on how we can build on our world-class service
- Bachelor's degree or equivalent experience
- 3 – 5 years' prior industry related Inbound Call Operator / Customer Service
- Strong communication and interpersonal skills
- Focused and goal-oriented
Job Shift: PK Time: Night Shift
Full time: 8 Hours (6:00 PM to 2:00 AM)
Industry: Real Estate/PropertyDepartment: Client Services & Customer Support
Career Level: Experienced ProfessionalExperience Level:
Gender: AnyTotal Positions: 1
Minimum Education: Bachelors
Job Shift: MORNINGOpportunity Type: FULL TIME
Expiration Date: 17-02-2020
PaklogicsEstablished Since 2010 Off Days: SAT-SUN
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- Inbound Call Operator / Customer Service Representative Paklogics Lahore Posted Jan 16, 2020