Customer Experience Specialist – International Program

Ibex Karachi, Pakistan 2020-01-13 10:28:11
  • 318 Views
  • FULL TIME Job Type

Opportunity Description

We are looking for "Customer Experience Specialist – International Program  ".

We don’t create jobs, we make careers!’

Flourish your talent with ibex.

o   Title of the Job: - Customer Experience Specialist – International Program  

o   Brief description of the job:

·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

·         Follow up to ensure that appropriate actions were taken on customers’ requests.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

o   Working Hours: 9 hour shift

o   Requirements (Education): O/A Levels, Intermediate, Graduate, Masters

o   No. of Vacancies: 35+

o   Skills & Abilities:

Must be flexible to work in shifts

Excellent communication skills

Proficient with MS Office particularly MS Excel (Spreadsheet)

Possess Knowledge of Call Centre Operations

o   Age limit: 18 to 45

o   Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

o   Gender: Male & Female

o   Job Shift: On Rotation

o   Job Type: Full-time

o   Transport: Conveyance will be provided to male females both.

Skills Required

Job Detail:

  • Industry: BPO
    Department: Customer Service
  • Career Level: Entry Level
    Experience Level:
  • Gender: Any
    Total Positions: 35
  • Minimum Education: Intermediate,Graduate,Masters
  • Job Shift: ON ROTATION
    Opportunity Type: FULL TIME
  • Other Benefits: ,INCENTIVE BONUS,LEAVES,TRANSPORT
  • Expiration Date: 14-02-2020

Opportunity Location

Karachi PK

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About Ibex

Karachi, Pakistan

Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX (Customer Lifecycle Experience) platform.

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