Customer Experience Specialist – International ProgramIbex Karachi, Pakistan 2020-01-13 11:28:11
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- FULL TIME Job Type
We are looking for "Customer Experience Specialist – International Program ".
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o Title of the Job: - Customer Experience Specialist – International Program
o Brief description of the job:
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Working Hours: 9 hour shift
o Requirements (Education): O/A Levels, Intermediate, Graduate, Masters
o No. of Vacancies: 35+
o Skills & Abilities:
Must be flexible to work in shifts
Excellent communication skills
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Centre Operations
o Age limit: 18 to 45
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Transport: Conveyance will be provided to male females both.
Industry: BPODepartment: Customer Service
Career Level: Entry LevelExperience Level:
Gender: AnyTotal Positions: 35
Minimum Education: Intermediate,Graduate,Masters
Job Shift: ON ROTATIONOpportunity Type: FULL TIME
Other Benefits: ,INCENTIVE BONUS,LEAVES,TRANSPORT
Expiration Date: 14-02-2020
IbexEstablished Since 2002 Off Days: SAT-SUN
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- Customer Experience Specialist – International Program Ibex Karachi Posted Jan 13, 2020