Live Chat SpecialistNational Consulting for Business & Management (Pvt) Limited. Islamabad, Pakistan 2019-11-08 04:05:48
- 28 Views
- FULL TIME Job Type
We are looking for "Live Chat Specialist"
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives.
Experience required 2 year
Industry: Information TechnologyDepartment: Client Services & Customer Support
Career Level: Experienced ProfessionalExperience Level:
Gender: AnyTotal Positions: 1
Minimum Education: Bachelors
Job Shift: MORNINGOpportunity Type: FULL TIME
Other Benefits: LEAVES
Expiration Date: 08-12-2019
National Consulting for Business & Management (Pvt) Limited.Established Since 1995 Off Days: SUN
Phone Verified More Opportunities : 3