Live Chat Specialist

National Consulting for Business & Management (Pvt) Limited. Islamabad, Pakistan 2019-11-08 04:05:48
  • 28 Views
  • FULL TIME Job Type

Opportunity Description

We are looking for "Live Chat Specialist"

  • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members Inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives.

Experience required 2 year

Skills Required

Job Detail:

  • Industry: Information Technology
    Department: Client Services & Customer Support
  • Career Level: Experienced Professional
    Experience Level:
  • Gender: Any
    Total Positions: 1
  • Minimum Education: Bachelors
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits: LEAVES
  • Expiration Date: 08-12-2019

Opportunity Location

Lahore PK

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About National Consulting for Business & Management (Pvt) Limited.

Islamabad, Pakistan

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National Consulting for Business & Management (Pvt) Limited.

Established Since 1995 Off Days: SUN
Phone Verified More Opportunities : 3

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  • Live Chat Specialist National Consulting for Business & Management (Pvt) Limited. Lahore Posted Nov 08, 2019
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