System support Engineer

Computer Research Karachi, Pakistan 2019-11-05 14:45:17
  • 273 Views
  • FULL TIME Job Type

Opportunity Description

The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.

Responsibilities
 

  • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
  • Utilize technical skills, historical records, knowledge base, and other available tools to analyze and diagnose customer issues
  • Support commercial and customer specific applications and software
  • Support operating system and internet browser issues
  • Support desktops, laptops, mobile devices, printers, scanners and other hardware
  • Support wired and wireless network connections
  • Support network infrastructure issues affecting end users
  • Assist with password resets and account unlocks
  • Assist with set up, installation, and configuration of hardware and software
  • Diagnose, isolate, and resolve issues with network connectivity
  • Create, edit, and update documentation, instructions, and knowledge base articles
  • Utilize an incident tracking system to create, work, and resolve tickets
  • Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
  • Effectively determine when to escalate issues to specialist teams
  • Provide excellent customer service to the end user
  • Communicate with supervisors, peers, and end users to effectively solve issues
  • Follow all company and department policies and procedures
  • Additional responsibilities may vary depending on the contract and position

Skills Required

Job Detail:

  • Industry: Information Technology
    Department: Software & Web Development
  • Career Level: Professional
    Experience Level:
  • Gender: Any
    Total Positions: 1
  • Minimum Education: BSCS
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 14-11-2019

Opportunity Location

Karachi PK

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About Computer Research

Karachi, Pakistan

A trusted information and communication technology-ICT solutions & services provider in the market. Outshined in producing and deploying competitive, industry grade, large scale ICT solutions with higher ROI rate. Helping business prospects in the market to add value to their businesses by revolutionizing their business processes, and eradicate operational challenges through our promising ICT consultancy services

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Computer Research

Established Since 1989 Off Days: SAT-SUN
Phone Verified More Opportunities : 3

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