Customer Service Executives

Fame Technology Solutions Rawalpindi, Pakistan 2019-09-27 11:36:57
  • 505 Views
  • FULL TIME Job Type

Opportunity Description

We ("Fame Technology Solutions") USA based company looking to have a Customer Service Executives for our printing Business  in our local office located at Rawalpindi.

Must be good at speaking writing in English with 2-5 years’ experience, his/her responsibility will be answering telephone calls and to other office works,

Experience:

  • Call Center: 1 year (Preferred)
  • Excel: 1 year (Preferred)
  • Customer Relationship Management: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Product Based Customer Support: 1 year (Preferred)

KNOWLEDGE, SKILLS AND ABILITIES

  • Understand our customers’ needs and listen and resolve issues as best you can professionally. Respond to order related issues, status of orders, general customer inquiries, and/or customer complaints.
  • Good computer skills; ability to self-motivate; excellent people and customer service skills required.
  • Answer high volume incoming customer service and order support calls, and e-mails.
  • Process orders through available systems in a timely manner according to company guidelines. Demonstrate consistently a professional company image through phone and e-mail interaction.

SPECIFIC RESPONSIBILITIES

  • Accurately process customer orders into CRM systems according to internal processes in a timely manner.
  • Obtain and record all information relevant to customer interactions.
  • Provide pricing and shipping information.
  • Maintain price files.
  • Resolve order entry/shipping errors.
  • Accurately, quickly and courteously receive incoming customer telephone calls and e-mails, and extract the maximum amount of essential information in a minimum amount of time.
  • Accurately and quickly utilize computer-aided CRM, customer relationship management system tools to create cases, and manage customer order and product issues.
  • Serve as an information resource to internal customer. Locate requested information through additional sources.
  • Observe customer survey and feedback operations providing appropriate best practice responses

Skills Required

Job Detail:

  • Industry: Call Center
    Department: Client Services & Customer Support
  • Career Level: Entry Level
    Experience Level:
  • Gender: Any
    Total Positions: 1
  • Minimum Education: BA / B.Com / Equivalent
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 20-11-2019

Opportunity Location

Rawalpindi PK

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About Fame Technology Solutions

Rawalpindi, Pakistan

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Fame Technology Solutions

Established Since 1999 Off Days: SAT-SUN
Phone Verified More Opportunities : 10

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