Customer Service ExecutivesFame Technology Solutions Rawalpindi, Pakistan 2019-09-27 11:36:57
- 505 Views
- FULL TIME Job Type
We ("Fame Technology Solutions") USA based company looking to have a Customer Service Executives for our printing Business in our local office located at Rawalpindi.
Must be good at speaking writing in English with 2-5 years’ experience, his/her responsibility will be answering telephone calls and to other office works,
- Call Center: 1 year (Preferred)
- Excel: 1 year (Preferred)
- Customer Relationship Management: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Product Based Customer Support: 1 year (Preferred)
KNOWLEDGE, SKILLS AND ABILITIES
- Understand our customers’ needs and listen and resolve issues as best you can professionally. Respond to order related issues, status of orders, general customer inquiries, and/or customer complaints.
- Good computer skills; ability to self-motivate; excellent people and customer service skills required.
- Answer high volume incoming customer service and order support calls, and e-mails.
- Process orders through available systems in a timely manner according to company guidelines. Demonstrate consistently a professional company image through phone and e-mail interaction.
- Accurately process customer orders into CRM systems according to internal processes in a timely manner.
- Obtain and record all information relevant to customer interactions.
- Provide pricing and shipping information.
- Maintain price files.
- Resolve order entry/shipping errors.
- Accurately, quickly and courteously receive incoming customer telephone calls and e-mails, and extract the maximum amount of essential information in a minimum amount of time.
- Accurately and quickly utilize computer-aided CRM, customer relationship management system tools to create cases, and manage customer order and product issues.
- Serve as an information resource to internal customer. Locate requested information through additional sources.
- Observe customer survey and feedback operations providing appropriate best practice responses
Industry: Call CenterDepartment: Client Services & Customer Support
Career Level: Entry LevelExperience Level:
Gender: AnyTotal Positions: 1
Minimum Education: BA / B.Com / Equivalent
Job Shift: MORNINGOpportunity Type: FULL TIME
Expiration Date: 20-11-2019
Fame Technology SolutionsEstablished Since 1999 Off Days: SAT-SUN
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