Customer Service RepresentativeSN Techsol Lahore, Pakistan 2019-09-07 06:18:49
- 352 Views
- FULL TIME Job Type
We are hiring a "Customer Service Representative "to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Fresh candidates also Apply
Industry: ServicesDepartment: Client Services & Customer Support
Career Level: Entry LevelExperience Level: Audit Supervisor
Gender: AnyTotal Positions: 1
Minimum Education: Bachelors
Job Shift: MORNINGOpportunity Type: FULL TIME
Expiration Date: 08-10-2019
SN TechsolEstablished Since 2014 Off Days: SAT-SUN
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