Customer Support Officer

Royal Technologies Lahore, Pakistan 2019-09-07 05:50:52
  • 145 Views
  • FULL TIME Job Type

Opportunity Description

Royal Technologies is looking for a Customer Support Officer to assist our customers with technical problems when using our services or products. The selected candidate will be responding to customer queries via phone, chat, or email in a timely and accurate way. The candidate then will be analyzing and reporting queries to the concerned department (person).

Responsibilities:

  • As a Customer Support Officer, you will be carrying out the following responsibilities for our company:
  • Reach out to potential and existing customers to provide assistance
  • Monitoring customer complaints on social media
  • Helping customers use specific features after identifying their needs
  • Informing customers about new functionalities and features
  • Responding to customer queries in an accurate and timely way
  • Updating internal databases with customer complaints and discussions about technical issues
  • Reporting product malfunctions after analyzing
  • Following up with clients to make sure their issues are resolved
  • Sharing customer feedback with Marketing, Sales, and product teams
  • Training junior staff for their respective job roles as Customer Support Representatives

Skills & Qualifications:

  • Graduation from an HEC recognized university
  • Experience as a Customer Support Officer or a similar job role
  • Understanding with remote support tools and help desk software
  • Familiarity with the process of how CRM systems work
  • Time management and multi tasking abilities
  • Exceptional communication and negotiation skills
  • Remarkable problem solving skills
  • Can handle tough cases with patience
  • Prior knowledge about the industry is a plus

Skills Required

Job Detail:

  • Industry: Information Technology
    Department: Client Services & Customer Support
  • Career Level: Entry Level
    Experience Level: Audit Supervisor
  • Gender: Any
    Total Positions: 2
  • Minimum Education: Bachelor
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 19-11-2019

Opportunity Location

Lahore PK

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Lahore, Pakistan

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Royal Technologies

Established Since 2003 Off Days: SAT-SUN
Phone Verified More Opportunities : 15

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