Team Lead (Call Center)Maxenius Solutions Faisalabad, Pakistan 2019-07-23 13:32:36
- 964 Views
- FULL TIME Job Type
We are looking for "Team Lead (Call Center)"
- Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
- Provide training to the new staff for all clients or as required.
- Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
- Address disciplinary problems of team members according to company’s policies.
- Strategist and execute action plans to handle any exceptional incident and/or situation.
- Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
- Analyze trends and forecasting volumes.
- Schedule staff according to the required volume trends and expected volumes as shared by the clients.
- Handle leave requests, managing absenteeism with respect to the required bodies on chair
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Handle sporadic projects with optimum efficiency
- Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.
- Correspond with the clients and facilitating them as and when required.
- Compile reports to provide performance visibility to the clients.
- Correspond with internal domains to ensure smooth operations.
Industry: Call CenterDepartment: Telemarketing
Career Level: Entry LevelExperience Level:
Gender: AnyTotal Positions: 1
Minimum Education: Bachelors
Job Shift: MORNINGOpportunity Type: FULL TIME
Expiration Date: 23-08-2019
Maxenius SolutionsEstablished Since 1960 Off Days: SAT-SUN
Phone Verified More Opportunities : 1