Team Lead (Call Center)

Maxenius Solutions Faisalabad, Pakistan 2019-07-23 13:32:36
  • FULL TIME Job Type

Opportunity Description

We are looking for "Team Lead (Call Center)"

  1. Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
  2. Provide training to the new staff for all clients or as required.
  3. Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
  4. Address disciplinary problems of team members according to company’s policies.
  5. Strategist and execute action plans to handle any exceptional incident and/or situation.
  6. Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
  7. Analyze trends and forecasting volumes.
  8. Schedule staff according to the required volume trends and expected volumes as shared by the clients.
  9. Handle leave requests, managing absenteeism with respect to the required bodies on chair
  10. Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
  11. Handle sporadic projects with optimum efficiency
  12. Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.
  13. Correspond with the clients and facilitating them as and when required.
  14. Compile reports to provide performance visibility to the clients.
  15. Correspond with internal domains to ensure smooth operations.

Skills Required

Job Detail:

  • Industry: Call Center
    Department: Telemarketing
  • Career Level: Entry Level
    Experience Level:
  • Gender: Any
    Total Positions: 1
  • Minimum Education: Bachelors
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 23-08-2019

Opportunity Location

Faisalabad PK


About Maxenius Solutions

Faisalabad, Pakistan

Network Support & Maintenance. We can set up and maintain your business's network, or help troubleshoot and maintain your existing network. image66 ...

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Maxenius Solutions

Established Since 1960 Off Days: SAT-SUN
Phone Verified More Opportunities : 1

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