Customer Service Executives

winningefforts Lahore, Pakistan 2019-07-08 10:42:15
  • FULL TIME Job Type

Opportunity Description

We are Looking for "Customer Service Executives"

  • Provide the highest level of Customer Service to all customers both internally and externally.
  • Provide coaching and assistance to call centre operators on an ongoing basis to facilitate the call operators to transfer skills learned in training into the call centre.
  • Be able to communicate virtually with staff at remote offices to ensure they are fully informed and feel part of the team.
  • Process weekly reports for submission to management.
  • Oversee and ensure conflict resolution and complaint handling for  customers.
  • Ensure that all employees follow the company‚Äôs best practices for call centre management and operations.
  • To  Ensure quality control and conduct appraisals.
  • To follow and communicate the processes and procedures in Company Rulebook
  • Always be ready to answer a high volume of calls and maintain a rapid response rate according to agreed standards at busy times and document call information according to Operational Guide
  • Deal  questions, issues and complaints according to Operation Guide
  • Identify and escalate issues or potential issues.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Conduct performance management and disciplinary procedure when necessary.
  • Other duties as assigned

Skills Required

Job Detail:

  • Industry: Telecommunication/ISP
    Department: Client Services & Customer Support
  • Career Level: Entry Level
    Experience Level:
  • Gender: Any
    Total Positions: 1
  • Minimum Education: Bachelors
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 08-08-2019

Opportunity Location

Lahore PK


About winningefforts

Lahore, Pakistan

Winning Efforts, Lahore, Pakistan. 563 likes. Interesting Articles on diverse topics are going to be part of this page. This would include lessons of.

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