Customer Service Executives

winningefforts Lahore, Pakistan 2019-07-08 10:42:15
  • 767 Views
  • FULL TIME Job Type

Opportunity Description

We are Looking for "Customer Service Executives"

  • Provide the highest level of Customer Service to all customers both internally and externally.
  • Provide coaching and assistance to call centre operators on an ongoing basis to facilitate the call operators to transfer skills learned in training into the call centre.
  • Be able to communicate virtually with staff at remote offices to ensure they are fully informed and feel part of the team.
  • Process weekly reports for submission to management.
  • Oversee and ensure conflict resolution and complaint handling for  customers.
  • Ensure that all employees follow the company‚Äôs best practices for call centre management and operations.
  • To  Ensure quality control and conduct appraisals.
  • To follow and communicate the processes and procedures in Company Rulebook
  • Always be ready to answer a high volume of calls and maintain a rapid response rate according to agreed standards at busy times and document call information according to Operational Guide
  • Deal  questions, issues and complaints according to Operation Guide
  • Identify and escalate issues or potential issues.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Conduct performance management and disciplinary procedure when necessary.
  • Other duties as assigned

Skills Required

Job Detail:

  • Industry: Telecommunication/ISP
    Department: Client Services & Customer Support
  • Career Level: Entry Level
    Experience Level:
  • Gender: Any
    Total Positions: 1
  • Minimum Education: Bachelors
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 08-08-2019

Opportunity Location

Lahore PK

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Lahore, Pakistan

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