Customer Service Executiveswinningefforts Lahore, Pakistan 2019-07-08 10:42:15
- 767 Views
- FULL TIME Job Type
We are Looking for "Customer Service Executives"
- Provide the highest level of Customer Service to all customers both internally and externally.
- Provide coaching and assistance to call centre operators on an ongoing basis to facilitate the call operators to transfer skills learned in training into the call centre.
- Be able to communicate virtually with staff at remote offices to ensure they are fully informed and feel part of the team.
- Process weekly reports for submission to management.
- Oversee and ensure conflict resolution and complaint handling for customers.
- Ensure that all employees follow the company’s best practices for call centre management and operations.
- To Ensure quality control and conduct appraisals.
- To follow and communicate the processes and procedures in Company Rulebook
- Always be ready to answer a high volume of calls and maintain a rapid response rate according to agreed standards at busy times and document call information according to Operational Guide
- Deal questions, issues and complaints according to Operation Guide
- Identify and escalate issues or potential issues.
- Recognize, document, and alert the management team of trends in customer calls.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
- Pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Conduct performance management and disciplinary procedure when necessary.
- Other duties as assigned
Industry: Telecommunication/ISPDepartment: Client Services & Customer Support
Career Level: Entry LevelExperience Level:
Gender: AnyTotal Positions: 1
Minimum Education: Bachelors
Job Shift: MORNINGOpportunity Type: FULL TIME
Expiration Date: 08-08-2019
winningeffortsEstablished Since 2010 Off Days: SAT-SUN
Phone Verified More Opportunities : 1
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