Call Center Agents

Zeal International Karachi, Pakistan 2019-06-22 08:04:12
  • FULL TIME Job Type

Opportunity Description

We are looking For “Call Center Agent”

Answer incoming calls and respond to customer’s emails

  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Up sell products and services
  • Complete call logs and reports
  • Other duties as assigned
  • Excellent selling, communication and negotiation skills
  • Candidates having the background of O-level & A-Level will be preferred.
  • Prioritizing, time management and organizational skills
  • Should be target oriented, hardworking and punctual
  • Able to work in night shift
  • Applicant should preferably have previous Telesales experience in a US campaign.
  • Fresh candidates with good communication skills are also encouraged to apply

Skills Required

Job Detail:

  • Industry: Call Center
    Department: Client Services & Customer Support
  • Career Level: Experienced Professional
    Experience Level:
  • Gender: Female
    Total Positions: 1
  • Minimum Education: Bachelor
  • Job Shift: MORNING
    Opportunity Type: FULL TIME
  • Other Benefits:
  • Expiration Date: 23-07-2019

Opportunity Location

Karachi PK


About Zeal International

Karachi, Pakistan

Zeal International Training Center. is the leading quality, safety, health & environment services provider company.We offer Occupational Safety, .

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Zeal International

Established Since 1954 Off Days: SAT-SUN
Phone Verified More Opportunities : 1

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