Customer Service Representative
BlueEX Karachi, Pakistan 2020-06-13 09:36:17- 1492 Views
- FULL TIME Job Type
Salary Range: Login to view Salary Range
Opportunity Description
We are hiring an experienced Customer Service Representative to join our existing top-notch team.
Responsibilities
- Respond to customer inquiries and requests via telephone, email, and chat timely.
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Qualifications
- Intermediate/A levels qualification required
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
Skills Required
Job Detail:
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Industry: Call CenterDepartment: Customer Service
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Career Level: ProfessionalExperience Level:
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Gender: AnyTotal Positions: 10
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Minimum Education: Intermediate,A levels
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Job Shift: MORNINGOpportunity Type: FULL TIME
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Other Benefits:
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Expiration Date: 13-07-2020
Opportunity Location
Karachi PK
With around 400 delivery locations, blueEX has a dedicated Cash on Delivery network that is optimized to delivery your COD shipment. Our Hub and Spoke system routes your shipment from 25 key locations in Pakistan and ensures that your shipment is delivered on time and maintaining a high quality of service.
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